Shipping policy

At Quvée, we take particular care in packaging and shipping your bottles to ensure fast, secure delivery, tailored to the transport of wine within France and Europe.

Delivery Areas

We currently deliver to the following countries:

  • Mainland France
  • Europe Zone 1: Germany, Austria, Belgium, Denmark, Spain, Italy, Luxembourg, Netherlands, Portugal
  • Europe Zone 2: Bulgaria, Croatia, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Poland, Czech Republic, Romania, Slovakia, Slovenia, Sweden
  • Northern Ireland
  • United Kingdom*
  • United States of America*

We can deliver to any country that allows the export of alcoholic beverages to private individuals. Please contact us by e-mail for pricing and delivery conditions in your country.

Delivery Options

Depending on the destination country and the weight of your order, several delivery options may be available:

  • Pickup point delivery
  • Home delivery

Carriers used may include Mondial Relay, Chronopost and FedEx, as well as their subcontractors where applicable.

Delivery Times

Average delivery times are as follows:

  • France: 3 to 5 business days
  • Europe: 3 to 8 business days depending on the destination

These times are provided for guidance only and may vary during peak periods or due to logistical constraints beyond our control.

Shipping Rates

Shipping costs are calculated automatically based on the delivery zone, the delivery option (pickup point or home delivery) and the weight of the order.
The amount is displayed in your cart once the delivery address has been entered.
Shipping costs are regularly updated to reflect changes in our carriers' rates.

*Taxes and Customs Duties

For destinations outside the European Union, such as the United Kingdom or the United States of America, shipments are sent DDP (Delivered Duty Paid). Taxes and customs duties must be paid in addition before the order is shipped. You will be contacted by e-mail.

Packaging and Safety

All orders are prepared with reinforced packaging specially designed for wine transport, in order to limit the risk of breakage during transit.

Receiving Your Order

We invite you to check the condition of the package upon delivery.
In the event of a visible issue (damaged package, breakage, leak, opened package, etc.), we recommend that you:

  • state specific reservations to the carrier, or refuse the package if breakage is visible from the outside of the package,
  • and contact our customer service promptly.

Shipment Tracking

A tracking number is sent by e-mail as soon as your order is shipped, so you can follow your package in real time.

Contact

For any question regarding a shipment or delivery, you can contact us at the following address: bastide@quvee.fr